JANDO MUSIC — Refund Policy

Last updated: 22 September 2026

Due to the nature of our products, JANDO MUSIC operates the following refund policy for digital products.

Digital Downloads

Our products are primarily digital products, including sample packs, Serum presets, downloadable music and other digital content.

Once a digital product has been downloaded or access has begun, we generally cannot offer a refund simply because you have changed your mind.

For digital content supplied immediately after purchase, customers will be asked to agree to the immediate supply of the digital content and acknowledge that they may lose their statutory 14-day cancellation right once supply begins. This is required under UK rules for digital downloads.

Faulty or Incorrect Products

If a product is defective, corrupted, incomplete or materially different from its advertised description, please contact us.

We will investigate the issue and, where appropriate, provide:

• A replacement download.

• A corrected or updated version of the product.

• Another appropriate remedy.

Where a product cannot be corrected or replaced, a refund may be provided where required by applicable consumer law.

Accidental Purchases

If you have accidentally purchased a product, contact us before downloading or accessing the product.

We will consider the circumstances and may be able to provide a refund where the digital content has not yet been supplied.

Duplicate Purchases

If you accidentally purchase the same product more than once, contact us and provide your order details.

Where appropriate, we can arrange a refund for the duplicate purchase.

Unauthorised Sharing

Refunds will not normally be provided where a customer has purchased a product and subsequently shared, redistributed or made the product available to others.

Contact Us

For refund or product support enquiries, contact:

Email: Jandobookings@gmail.com

Please include your order number and a description of the issue.